Privacy Policy

This is an overview of our privacy policy and the information we collect when you visit our site and how that information is used.

Privacy Policy Updates

If we decide to modify the following privacy policy at, we will post the changes here so you will always know what types of information our site gathers and how we will use that data. Please continue to visit this area of our site so you will be continually aware of our privacy policy. This policy was last updated on 3.19.2013.

General Information Gathered

When you become a merchant of MuniciPAY, you provide us with personal information that we use to set up your merchant account. Becoming a registered user enables you to review confidential account information for the service(s) you are enrolled in and perform other confidential transactions. We will occasionally send you service announcements, policy/procedure updates, and information regarding MuniciPAY software enhancements.

Information Sharing and Disclosure

MuniciPAY will only send information about you to other companies when: 1) we have your consent to share the information 2) we need to share your information to provide the product or service you have requested (i.e. printing your merchant statement). We may also release personally identifiable information when we believe release is appropriate to: 1) comply with the law 2) enforce or apply our Merchant Agreement or other agreements 3) protect the rights, property, or safety of MuniciPAY, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction. In the event of an acquisition, merchant account information may be one of the transferred assets.

Valuable Offers from Our Business Partners that we send on Their Behalf

Service notifications related to your account(s): You may decline to receive e-mail offers from MuniciPAY at any time. We do not provide your e-mail address to any other companies for them to market their products or services to you.


MuniciPAY uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows MuniciPAY to process electronic payment transactions. Session cookies help us make sure you are who you say you are and are required in order to use MuniciPAY. Standing alone, cookies do not identify you personally. They merely recognize your browser and only exist during an online session. They disappear from your computer when you close your browser software or turn off your computer.

Information Security

MuniciPAY works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. We store information gathered on secure computers located in a locked data center that a limited number of our employees have access to. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons. We also require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption.

MuniciPAY is compliant with the Payment Card Industry Data Security Standard (PCI DSS) as a Level II Service Provider. Security measures needed to pass this level of compliance include physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; restricting access to confidential information and periodic security audits by third-party security experts.

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