MuniciPAY joins Autoagent
Together, with MuniciPAY, Autoagent is positioned to help local county and municipal governments with a complete and accurate solution for incoming revenue - all in one place.
IVR Payments
Your customers can experience an increase in electronic payment adoption by over 50% when they offer IVR payments by phone or text. Your customers are expecting more payment options, and through our help with best practices for driving adoption, dramatic increases are possible. With MuniciPAY, you will…
Delight Customers
Customers are demanding more from the offices they frequent in regards to payment options. MuniciPAY enables you to deliver the multi-channel payment options your customers need.
Fewer Delinquencies
With automated payments by phone, citizens with limited Internet access or busy during business hours can easily make payments and check balances on their schedule.
Increase Efficiency
With 24/7/365 automated payments, we give you the tools you need to increase efficiency, especially during those high volume cycles when customers receive their bills.
Seamless Integration
Purpose-built for a simple integration process with our partners.
Real-Time Records Updates
MuniciPAY’s IVR solution will update customer records in real-time through MuniciPAY 2.0’s reporting platform.
Relentless Security
PCI Level 1, NACHA certified and HIPAA compliant for protection of customer records.
Total Partner Support
We help you get more revenue by increasing adoption amongst your customers.
“After integrating IVR into our MuniciPAY 2.0 platform, we experienced a 15% increase in overall revenue.”
Accept Payments 24/7/365
People are expecting after-hours service from companies.
Mitigate PCI Risk
We offload the majority of your PCI compliance risk.
Speech Recognition
Our proprietary technology understands the more complex demands of alphanumeric speech recognition over the phone.
Pricing Models
We offer options for both service fees and absorption models.
Customizable Call Flows
We can create customized call flows specific to individual business needs.
Account Lookups
Callers can gain account information such as balance due, next payment and more.
